POSITION SUMMARY
A Lead, Stage Experience (Stage Experience Lead) will be assigned oversight of all
Worlds on-stage within a specific Sephora location. Worlds at a Sephora store include
Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. A
Stage Experience Lead is responsible for ensuring that all members of their team
execute Sephora’s selling model and provide outstanding client service so that the store
achieves and exceeds company objectives. They are also responsible for providing
development and direction to all cast members in the Worlds in the execution of their
specific duties.

RESPONSIBILITIES
Stage Experience

• Ensure all on-stage cast properly execute Sephora’s selling model, "Get, Give, Teach."
• Execute cast training outside of Daily Dose. Partner with elevated experts within the
  store/district to ensure cast have the appropriate level of product, category and
  brand training for clients. Facilitate Sephora 101 and 201 training sessions whenever
  possible.
• Support the Operations team by ensuring that all merchandising concepts and onstage visuals are within company standard. Keep the on-stage look and feel at the
  highest levels. Execute any Animations and updates as needed.
• Support the timely response to all client feedback for the Worlds. Partner with the
  Stage Experience Manager to action client-related issues/feedback from Sephora’s
  client feedback tool (Medallia), the client service hotline or through direct feedback
  from clients.
• Ensure that all cast have access to all store brands visiting the store.. Ensure all brand
  representatives effectively train and coach cast on their products. Provide feedback
  on brand training effectiveness when possible.
• Support World-specific in-store events as needed ensuring that these events help the
  store achieve its goals as well as client needs.
• Support all World selling cast being properly trained in all Client Interactive
  Technology, including but not limited to IQs, tablets, MPOS, POS, OLR and the Digital
  Makeover Guide.
• Ensure proper cast zoning on stage to support client needs. Adjust staffing levels as
  needed to meet client expectations.
• Be aware of the store’s sales performance and opportunities ensuring that the World
  specific cast is aligned with goals.
  Store and People Leadership
• Participate in regular check-ins with direct reports.
• Participate in the interviewing process as needed for the World team.
• Provide feedback for reviews for the World team.
• Be aware of and coach to any performance management situations within the
  assigned area of the store. Ensure timely feedback for improvement is delivered and
  followed up on as necessary.
• Regularly act as the Director in Charge (DIC) within the store. Engage with cast and
  clients on-stage whenever possible.
• Support a strong, positive culture based on Sephora’s Values exists within the store.
• Understand store goals, opportunities and trends and ensure the cast is aligned with
  each.
• Support the effective and timely roll-out of all company initiatives.
• Participate in store visits from District Managers and all other business partners as
  needed.
• Attend and conduct daily touch base meetings whenever possible.
• Demonstrate a strong understanding of the store’s sales performance and business
  opportunities.

REQUIREMENTS

• One to three years’ experience in a similar role at a similar volume store or
  equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Ability to demonstrate strong client service skills.
• Demonstrated effective time management and problem solving skills.
• Good understanding of Sephora’s business.
• Strong verbal/written communications skills.
• Proficient in basic computer skills including Windows, Word, and Excel.
• Proven ability to manage time to execute multiple tasks and changing priorities.
• Ability to work a flexible schedule to meet the needs of the business.
• Wear costume provided.
• Follow personal appearance guidelines as stated in the Employee Handbook.
• Verbally communicate with clients and store employees in a clear manner..
• Ability to move around on-stage, backstage and offices.
• Lift and carry 50 pounds.
• Work in a fragrance filled environment.
• Handle and apply cosmetic products to clients.
• Bend and stretch to stock shelves.
• Ability to climb a ladder, stairs, and use a step stool
• The ability to take direction
• Hardworking and diligent, possessing both honesty and personal integrity
• Be on time and ready to work all shifts.
• Act professionally, ethically and with integrity, using good judgment at all times.
• Consistent and reliable attendance.
• Accurate use of timekeeping system.